Help and Support for the iPhone MMS Application http://forum.iphonemms.net/index.php Wed, 08 Sep 2010 14:10:44 +0000 Phorum 5.2.8 http://forum.iphonemms.net/read.php?1,1819,1819#msg-1819 http://forum.iphonemms.net/read.php?1,1819,1819#msg-1819
Therefore the support forums are now available for reference only, and are read only.

We would strongly suggest you look through the support forums first for the answers to any queries you may have, thereafter you should eMail support@iphonemms.net directly and we will endeavor to respond within 24 hours.

Thank you to all who participated in the forum community.]]> admin Announcements Fri, 26 Mar 2010 11:40:17 +0000 http://forum.iphonemms.net/read.php?12,1802,1817#msg-1817 http://forum.iphonemms.net/read.php?12,1802,1817#msg-1817
I have used the app a couple of times now since my last post and it is still crashing. Just wondering if you have an update on any logging which has been captured.

Cheers
Ryot]]> Ryot Support Sun, 24 Jan 2010 19:24:59 +0000 http://forum.iphonemms.net/read.php?12,1813,1816#msg-1816 http://forum.iphonemms.net/read.php?12,1813,1816#msg-1816 benraz69 Support Sat, 23 Jan 2010 14:53:49 +0000 http://forum.iphonemms.net/read.php?12,1813,1815#msg-1815 http://forum.iphonemms.net/read.php?12,1813,1815#msg-1815
I've just contacted CPW & they have de-provisioned/removed MMS from my account. What should I do next?

(Apologies if it's painstakingly obvious, I just want to get it right this time!)

Cheers, Ben.]]> benraz69 Support Thu, 14 Jan 2010 12:02:49 +0000 http://forum.iphonemms.net/read.php?12,1813,1814#msg-1814 http://forum.iphonemms.net/read.php?12,1813,1814#msg-1814
Sadly this is outwith our control and will need to be done by the network, call 2302 from your handset and explain you have a 2G iPhone that does not support MMS and you need to have MMS de-provisioned so that you receive the "legacy text message notifications" and they should be able to help.

Best of luck :)]]> Ross Support Thu, 14 Jan 2010 10:43:48 +0000 http://forum.iphonemms.net/read.php?12,1813,1813#msg-1813 http://forum.iphonemms.net/read.php?12,1813,1813#msg-1813
I've texted "MMS" to 1010 on three seperate occasions now & keep just get the inital SMS reply saying "We'll set up picture messaging now and let you know when it's ready" - then I hear nothing after that. I've also phoned O2 & CPW (Carphone Warehouse) on two or three occasions to try & resolve the issue. O2 pass me to CPW everytime, stating that they have none of my information because my contract's with CPW. Fair enough. CPW then confirm that MMS is enabled on my account. Great, but what now? I've tried sending an MMS or two from my girlfriends phone to mine to see if that 'kickstarts' things, but I receive nothing. Any ideas? :o(

(FWIW, it's an old O2 2G model that my girlfriend gave to me when she upgraded to the 3G. I'm on a sim-only O2 contract. My mobile number's in my profile).

Thanks in advance, Ben.]]> benraz69 Support Wed, 13 Jan 2010 17:58:44 +0000 http://forum.iphonemms.net/read.php?12,1802,1812#msg-1812 http://forum.iphonemms.net/read.php?12,1802,1812#msg-1812
I have updated my profile will give it a go when you have turned on the logging.

I have tried adding a picture first, doesnt work. Sometimes i dont even get as far as adding a picture.

Once i have added a name to the To: value, (using the address lookup) then i click on the message area and it crashes.

--
Ryot]]> Ryot Support Tue, 05 Jan 2010 11:24:17 +0000 http://forum.iphonemms.net/read.php?12,1807,1811#msg-1811 http://forum.iphonemms.net/read.php?12,1807,1811#msg-1811 illyb2000 Support Sat, 26 Dec 2009 20:09:02 +0000 http://forum.iphonemms.net/read.php?12,1802,1810#msg-1810 http://forum.iphonemms.net/read.php?12,1802,1810#msg-1810
Have you tried adding an image first, then adding text... it shouldn't make any difference but it's worth a try.]]> Ross Support Sat, 26 Dec 2009 10:35:07 +0000 http://forum.iphonemms.net/read.php?12,1807,1809#msg-1809 http://forum.iphonemms.net/read.php?12,1807,1809#msg-1809
The issue was rectified during Christmas Day and as of this morning appears to be working well... I'm sorry for any inconvenience this caused and hope you all had a great Christmas and wish you all the best for 2010 :-)]]> Ross Support Sat, 26 Dec 2009 10:33:58 +0000 http://forum.iphonemms.net/read.php?12,1807,1808#msg-1808 http://forum.iphonemms.net/read.php?12,1807,1808#msg-1808 illyb2000 Support Sat, 26 Dec 2009 09:40:06 +0000 http://forum.iphonemms.net/read.php?12,1807,1807#msg-1807 http://forum.iphonemms.net/read.php?12,1807,1807#msg-1807
However after I added credits and tried sending a MMS it didnt work and I received "Error 12 - Please contact support"

Any ideas?]]> mikel2k3 Support Fri, 25 Dec 2009 12:21:10 +0000 http://forum.iphonemms.net/read.php?12,1802,1806#msg-1806 http://forum.iphonemms.net/read.php?12,1802,1806#msg-1806
--
Ryot]]> Ryot Support Wed, 16 Dec 2009 15:08:42 +0000 http://forum.iphonemms.net/read.php?12,1786,1804#msg-1804 http://forum.iphonemms.net/read.php?12,1786,1804#msg-1804
Kind regards

Vicky]]> Vicky Rigby Support Mon, 07 Dec 2009 13:24:59 +0000 http://forum.iphonemms.net/read.php?12,1802,1803#msg-1803 http://forum.iphonemms.net/read.php?12,1802,1803#msg-1803
I have been playing with the app some more and have found that it crashes when I try to add any text to the message. If I only put a picture in then it's ok.

I would really appreciate any help.

Regards
Ryot]]> Ryot Support Sun, 06 Dec 2009 17:54:44 +0000 http://forum.iphonemms.net/read.php?12,1802,1802#msg-1802 http://forum.iphonemms.net/read.php?12,1802,1802#msg-1802
I am new to iPhone MMS, I have a iPhone 2G running OS 3.1.2.

I was able to receive an MMS no problem, so thought I would buy some credits to try sending a message.

However when I try to create a MMS I get as far as entering a number (via the contacts lookup) and then the app crashes and takes me back to the iPhone home page.

I have tried uninstalling the app and downloading + installing it again and it makes no difference.

Hope you can help
Kind Regads
Ryot]]> Ryot Support Thu, 03 Dec 2009 13:06:41 +0000 http://forum.iphonemms.net/read.php?12,1774,1801#msg-1801 http://forum.iphonemms.net/read.php?12,1774,1801#msg-1801 Scotty Support Wed, 02 Dec 2009 10:24:35 +0000 http://forum.iphonemms.net/read.php?12,1786,1800#msg-1800 http://forum.iphonemms.net/read.php?12,1786,1800#msg-1800
Not sure what happened to your eMail, had we received it we would have replied - but I've added 45 credits to your account.

Best Regards,
Ross]]> Ross Support Wed, 25 Nov 2009 11:25:49 +0000 http://forum.iphonemms.net/read.php?12,1786,1799#msg-1799 http://forum.iphonemms.net/read.php?12,1786,1799#msg-1799
I have still not recieved a response from the email I sent to support@iphonemms.net. and it is now nearly a month. Paypal have processed the two amounts of £11, they say you recieved both amounts? If so is it possible for you to apply the other 30 credits to my account rather than processing the refund.

Kind regards

Vicky]]> Vicky Rigby Support Mon, 16 Nov 2009 14:44:24 +0000 http://forum.iphonemms.net/read.php?1,1797,1797#msg-1797 http://forum.iphonemms.net/read.php?1,1797,1797#msg-1797
Please note that our service will only work for active O2 customers, should you move to another network you will no longer be able to use MMS on your iPhone 2G.

We regret that we will not be able to support any other networks going forward, and this service will remain O2 only indefinitely.

To those of you going to another network, thank you for your support of iPhone MMS.

Ross]]> Ross Announcements Tue, 10 Nov 2009 11:50:57 +0000 http://forum.iphonemms.net/read.php?12,1786,1796#msg-1796 http://forum.iphonemms.net/read.php?12,1786,1796#msg-1796
I've emailed the transaction reference numbers to support@iphonemms.net. Thanks for your help with this.

Kind regards

Vicky]]> Vicky Rigby Support Tue, 20 Oct 2009 12:05:35 +0000 http://forum.iphonemms.net/read.php?12,1786,1795#msg-1795 http://forum.iphonemms.net/read.php?12,1786,1795#msg-1795
Please can you eMail support@iphonemms.net with both transaction references - we can only see one at our side.... I'll chase it up with PayPal (unfortunately we can't refund a transaction that we can't see ... much as I'd love to!)

Sorry for the inconvenience... This, unfortunately, is a PayPal problem but we'll do our best to help you resolve it :)]]> Ross Support Sat, 17 Oct 2009 12:09:16 +0000 http://forum.iphonemms.net/read.php?12,1786,1794#msg-1794 http://forum.iphonemms.net/read.php?12,1786,1794#msg-1794
Thanks, Vicky :)]]> Vicky Rigby Support Thu, 15 Oct 2009 11:37:35 +0000 http://forum.iphonemms.net/read.php?12,1786,1793#msg-1793 http://forum.iphonemms.net/read.php?12,1786,1793#msg-1793
All sorted now. Credits received.

Just wanted to say how great the App is and how amazing the customer service is!
Fantastic quick resolutions even when it was a PayPal fault and nothing to do with you guys.

Top service!
Many thanks,
James.]]> reeeedish Support Wed, 14 Oct 2009 23:41:50 +0000 http://forum.iphonemms.net/read.php?1,1792,1792#msg-1792 http://forum.iphonemms.net/read.php?1,1792,1792#msg-1792
At present *no* site using PayPal for payment is able to process your payment.

http://developer.paypal-portal.com/t5/Live-Site-Status/Live-Site-945-2-Update-Instant-Payment-Notifications-IPN-is/ba-p/158035#A470

This is outwith our control and we hope PayPal will resolve this as soon as possible.

Any credit purchases made will be credited, although this will not be instant at present.]]> Ross Announcements Wed, 14 Oct 2009 22:37:33 +0000 http://forum.iphonemms.net/read.php?12,1786,1791#msg-1791 http://forum.iphonemms.net/read.php?12,1786,1791#msg-1791 Ross Support Wed, 14 Oct 2009 22:01:00 +0000 http://forum.iphonemms.net/read.php?12,1786,1790#msg-1790 http://forum.iphonemms.net/read.php?12,1786,1790#msg-1790
We've been able to trace your payment although I can only see one payment - your account has been credited, and I've eMailed PayPal to ask about the duplicate transaction you are seeing.]]> Ross Support Wed, 14 Oct 2009 21:57:10 +0000 http://forum.iphonemms.net/read.php?12,1786,1789#msg-1789 http://forum.iphonemms.net/read.php?12,1786,1789#msg-1789 support@iphonemms.net and include your PayPal eMail address and your mobile number.

I can only assume something has gone awry with the PayPal notification (IPN) system, and we've not received an electronic notification of your payment.

There have been a number of successful purchases today so I assume this is an isolated incident - however, we'll obviously help get to the bottom of it for you :)]]> Ross Support Wed, 14 Oct 2009 21:49:58 +0000 http://forum.iphonemms.net/read.php?12,1786,1788#msg-1788 http://forum.iphonemms.net/read.php?12,1786,1788#msg-1788 I have a 2G iPhone with the OS 3 installed.]]> Priesty Support Wed, 14 Oct 2009 20:23:34 +0000 http://forum.iphonemms.net/read.php?12,1786,1787#msg-1787 http://forum.iphonemms.net/read.php?12,1786,1787#msg-1787 Vicky Rigby Support Wed, 14 Oct 2009 19:47:28 +0000